Shipping & Payment Information
Thank you for shopping with us! Here's everything you need to know about shipping, returns, and payment options.
Shipping Options:
We offer both international and local shipping options to cater to our diverse customer base.
Supported Shipping Zones:
We currently ship to the following zones:
Shipping Costs:
Shipping cost is $7.00 and we offer a free shipping for orders over $100.
Policy around Returns, Exchanges, Damages, and Lost Packages:
Returns and Exchanges: All apparel items are made-to-order, and as such, we do not accept returns or offer refunds for change of mind, sizing issues, or buyer's remorse. For other products that are not made to order, if you're not happy with your order, please contact us within 14 days of receiving it to initiate a return or exchange.
Damages: In the rare event that your order arrives damaged, please contact us immediately. We may request photos of the damaged item for our records.
Lost Packages: If your package is lost in transit, we'll work with the shipping carrier to resolve the issue. Please reach out to us if you suspect your package is lost.
Order Processing and Delivery Times:
Order Processing: Orders are typically processed within 1-5 business days.
Delivery Times: Please allow up to 10 business days (in New Zealand) for delivery time. While we strive to fulfil orders as quickly as possible, our products are crafted with care and may require some time before shipping.
Payment Options:
We accept the following payment methods:
Payment Requirements and Instructions:
Payment is required at the time of purchase. Please ensure that your billing information is accurate to avoid any delays in processing your order.
Contact Information:
If you have any questions or concerns regarding your order, shipping, or payment, please don't hesitate to contact our customer service team at hello@wanderlustphotostore.co.nz
Thank you for choosing Wanderlust Photo Store!
